ePLDT and Genesys team up to redefine customer engagement with Next-Gen Contact Center-as-a-Service offering

Manila, Philippines (25 July 2024) – ePLDT, the ICT subsidiary of PLDT, announced a partnership with Genesys®, a global cloud leader in AI-powered experience orchestration, to offer cloud-based solutions that will help businesses create a more personalized customer experience and boost workforce efficiency.     Powered by the all-in-one Genesys Cloud™platform , the ePLDT Next-Gen Contact… 继续阅读ePLDT and Genesys team up to redefine customer engagement with Next-Gen Contact Center-as-a-Service offering

PLDT Group continues to elevate businesses in Mindanao

More than 100 Mindanaoan IT professionals recently attended the technology forum organized by PLDT Group’s ICT subsidiary, ePLDT, with the aim of showcasing multi-cloud, cybersecurity, AI, and data center solutions that can help local businesses integrate technology strategically and advance their business goals.     With the support of PLDT Enterprise, the PLDT Group’s B2B arm, ASCEND Cloud Tech Days,… 继续阅读PLDT Group continues to elevate businesses in Mindanao

LBC delivers improved logistics business in partnership with PLDT Enterprise and ePLDT

Manila, Philippines (11 June 2024) – LBC, a leading express courier, cargo, and money remittance service company in the Philippines, has been a longstanding partner of PLDT Enterprise, the corporate business arm of PLDT, in its digital transformation journey. Expanding upon this enduring partnership, LBC is collaborating with PLDT Enterprise to leverage FlutterFlow, a Google… 继续阅读LBC delivers improved logistics business in partnership with PLDT Enterprise and ePLDT

ePLDT’s AI Solution Drives 222% Boost in Account Processing

In general, Filipinos like to be reminded about their payment deadlines. For PLDT and Smart, the challenge was finding the right solution to service 4.5 million Postpaid plan customers, as training human agents was time-consuming and costly. In November 2022, PLDT and Smart worked with ePLDT, the ICT subsidiary of PLDT, to roll out an… 继续阅读ePLDT’s AI Solution Drives 222% Boost in Account Processing

NCMH Crisis Hotline reaches more people with ePLDT’s Cloud-based CCaaS System

Manila, Philippines (29 January 2024) – When the National Center for Mental Health (NCMH) adopted cloud technology to strengthen its 24/7 Crisis Hotline at the height of the COVID-19 pandemic, more people have benefited from the preventive and promotive programs of the Department of Health’s flagship hospital for mental health. In 2020, NCMH initiated a… 继续阅读NCMH Crisis Hotline reaches more people with ePLDT’s Cloud-based CCaaS System

ePLDT Gives the Philippines its First Sovereign Cloud

Manila, Philippines (12 October 2023) – ePLDT, the ICT subsidiary of PLDT, becomes the first Filipino corporation to offer a sovereign cloud with the launch of ePLDT Pilipinas Cloud (ePPC) at the Philippine Digital Convention (PH Digicon) 2023 held at the Marriott Grand Ballroom. The ePPC infrastructure will serve the primary purpose of hosting highly… 继续阅读ePLDT Gives the Philippines its First Sovereign Cloud

ePLDT and WIZ.AI: Redefining customer experience in the Philippines 

ePLDT, the ICT subsidiary of PLDT, has forged a strategic partnership with Singapore-based WIZ.AI to expand its multi-cloud offerings to include WIZ.AI Talkbot, a next-generation conversational voice AI-powered customer engagement solution.   With the partnership, the companies aim to help enterprises in the Philippines leverage cloud and artificial intelligence technologies to enhance their customer service capabilities.… 继续阅读ePLDT and WIZ.AI: Redefining customer experience in the Philippines 

Robinsons Land Corporation optimizes business operations with ePLDT cloud solution

Manila, Philippines [9 August 2023] – Gokongwei Group’s Robinsons Land Corporation (RLC) continues with its aggressive digitalization thrust by migrating 63% of its workload to Microsoft Azure with the help of its strategic partner, ePLDT, the ICT subsidiary of PLDT. The migration to the Cloud is aligned with the Gokongwei Group’s goal of becoming the… 继续阅读Robinsons Land Corporation optimizes business operations with ePLDT cloud solution

ePLDT, Microsoft collaborate to empower enterprises in securing digital transformation initiatives

Manila, Philippines (8 June 2023) ­– In today’s digital era where cyber threats are an ever-present danger, ePLDT and Microsoft emphasize the importance of prioritizing and investing in cybersecurity for enterprises to achieve success in their digital transformation efforts. To further this commitment, the tech companies have joined forces to launch the Security Simplified: ePLDT… 继续阅读ePLDT, Microsoft collaborate to empower enterprises in securing digital transformation initiatives