Salesforce Admin

Job Description

• Takes functional specifications for users
• Take part in customer workshops to determine their requirements and to help them understand the ‘art of the possible’
• Understanding business requirements and translating these into technical solutions
• Assess man hours and pricing for client’s new requirements.
• Assist the Project Manager during the project planning and preparations with the Client and the internal project team prior to the Kick Off Meeting.
• Present the technical activities during the project kick off to the client.
• Execute technical activities during the project implementation.
• Provide technical support during and after the deployment (Stabilization period).
• Document all technical executions of the project.
• Attends regular meetings to ensure that all product, services and client-related activities and concerns are raised and discussed for appropriate action
• Prepare weekly status reports and client project management
• Coordinating activities with project managers and working effectively with customers and team members of all levels
• Reports directly to the Lead Functional Consultant and Project Manager for Cloud Solutions related activities
• Assists the Senior Functional Consultant in scoping activities with clients in order to determine functional, technical, development and integration requirements
• Conduct Technical training to the client
• Send to the client the articles and websites that will be used as a guide and reference of the administrator
• Provide technical support (Level 1) for customers cloud solution concerns.
• Ensures completion of functional documentation during deployment
• Ensure assignments are completed within the agreed deadlines
• Assisting with the estimation of new projects
• To add value to solution delivery whenever possible
• Keeping up to date with the latest plans, developments and changes in the salesforce platform.
• This includes, but is not limited to ensuring you remain certified;
• Collaborating with the team in setting personal objectives that strive to achieve organizational goals, progress career aspirations and address development points