Network Planning & Design Architect

Job Description

• Monitors and maintains efficiency in network operations through the implementation of network analyzers, network management software and network monitoring systems
• Operates, configures and maintains modems, internet appliances, multiplexers and modems
• Handles the configuration, operation and maintenance of networking systems hardware (incl. routers, switches, modems & other network equipment) and software (access servers)
• Implements and maintains management of cable facility and network monitoring systems
• Analyzes network problems/trouble and provides first line of support in troubleshooting problems regarding network operations & connectivity performance/utilization
• Handles the implementation of back-up for network configurations. Regularly monitors network performance and submits monitoring log to Head of Network Support group
• Ensures that implemented projects and provided services are attaining the Network Support Group Functional Objectives and Quality Objectives under ISO standards
• Handles and conceptualizes IT account projects regarding network support such as preparation of project design (incl. costing, specification, etc) and project implementation
• Coordinates activities regarding IT projects such as project planning, in order to provide and maintain high quality products and services
• Prepares documentation for implemented projects
• Coordinates with other support groups and implements completion of service/modification orders
• Regularly coordinates with superior and colleagues regarding daily network support operations
• Provides regular updates and feedback on day-to-day status
• Escalates issues/barriers encountered on projects to be implemented and network support concerns to the Head of Network Support Group for early resolution
• Prepares advisory reports, regular shift logs and other project status reports. Submits report to Head of Network Support Group
• Handles the preparation of monthly reports for the Head of Network Support Group
• Entertains and answers questions and concerns coming from Network Support Group, clients and Vitro Operations
• Speaks of ideas clearly and articulately in all presentation and situation may it be for internal or external clients; ensures that the point or idea is well expressed and understood
• Corresponds with and generates reports for the group with all regard for style and language