RevolutionAIzing
PLDT-Smart Collection Process
By integrating ePLDT Talkbots into PLDT-Smart's payment collection system, new milestones were reached including a 33% improvement in productivity, increase in collections incentive, and a more efficient & streamlined back-end operations
What is Talkbot?
Introducing Talkbots, our conversational AI solution powered by WIZ.AI that analyzes
spoken voice data
and handles complex, multi-round conversation
intents. With this innovative technology, customers can craft
tailored conversations through bots, transforming them
into
seamless communication channels for both internal and external
streams.
These bots not only listen and respond but also speak with the familiarity of a local expert through its natural language understanding feature that is pre-designed to fill your existing system . This supports various omnichannel integrations such as SMS, Email, Viber, and WhatsApp.
Benefits of Humanized Voice AI:
01
Natural Conversations:
Engage in effortless conversations with AI that understands
02
Enhanced User Experience:
Elevate your products and services with a more personal touch
03
Accessibility:
Empower those with speech disabilities or language barriers
Our Commitment to Excellence
Cutting-Edge Technology
We stay at the forefront of AI research to ensure our technology evolves with the latest advancements.
Custom Solutions
We tailor our AI systems to meet the unique needs of your business or project.
Exceptional Support
Our dedicated team is here to assist you every step of the way.
How can Talkbot help your business?
User Acquisition
Talkbots can accumulate valuable user data during interactive engagements.
Lead Filtering
Talkbots pose relevant questions, provide information based on user responses, and use automated follow-ups to guide leads through the sales funnel over time.
User Activation and Onboarding
Talkbots can assist new users in the onboarding process, guiding them through the features and functionalities of a product or service.
Upselling
Talkbots can deliver targeted messages or offers, encouraging users to take the desired actions for acquisition.
Payment Reminder and Collection
Talkbots facilitate personalized communication by considering the user's payment history, providing flexibility in payment options, and negotiating terms when needed.
Speech Recognition
Explore the technical details of how our system understands spoken words.
Natural Language Processing (NLP)
Dive into the algorithms that enable context and sentiment analysis.
Voice Synthesis
Learn about our voice generation technology and its lifelike quality.
Ethical Considerations
Discover how we ensure privacy, data security, and ethical use of AI.
ePLDT and WIZ.AI: Redefining customer experience in the Philippines
With the partnership, the companies aim to help enterprises in the Philippines leverage cloud and artificial intelligence technologies to enhance their customer service capabilities.
To ensure service uptime in the Philippines, WIZ.AI hosted its AI solutions in ePLDT's VITRO Data Center.
Transform Customer Support with Conversational AI Solutions.
Talk to us today