ePLDT and Genesys team up to redefine customer engagement with Next-Gen Contact Center-as-a-Service offering

Manila, Philippines (25 July 2024) – ePLDT, the ICT subsidiary of PLDT, announced a partnership with Genesys®, a global cloud leader in AI-powered experience orchestration, to offer cloud-based solutions that will help businesses create a more personalized customer experience and boost workforce efficiency. Powered by the all-in-one Genesys Cloud™platform , the ePLDT Next-Gen Contact… Continue reading ePLDT and Genesys team up to redefine customer engagement with Next-Gen Contact Center-as-a-Service offering

PLDT Group continues to elevate businesses in Mindanao

More than 100 Mindanaoan IT professionals recently attended the technology forum organized by PLDT Group’s ICT subsidiary, ePLDT, with the aim of showcasing multi-cloud, cybersecurity, AI, and data center solutions that can help local businesses integrate technology strategically and advance their business goals. With the support of PLDT Enterprise, the PLDT Group’s B2B arm, ASCEND Cloud Tech Days,… Continue reading PLDT Group continues to elevate businesses in Mindanao

LBC delivers improved logistics business in partnership with PLDT Enterprise and ePLDT

Manila, Philippines (11 June 2024) – LBC, a leading express courier, cargo, and money remittance service company in the Philippines, has been a longstanding partner of PLDT Enterprise, the corporate business arm of PLDT, in its digital transformation journey. Expanding upon this enduring partnership, LBC is collaborating with PLDT Enterprise to leverage FlutterFlow, a Google… Continue reading LBC delivers improved logistics business in partnership with PLDT Enterprise and ePLDT

ePLDT’s AI Solution Drives 222% Boost in Account Processing

In general, Filipinos like to be reminded about their payment deadlines. For PLDT and Smart, the challenge was finding the right solution to service 4.5 million Postpaid plan customers, as training human agents was time-consuming and costly. In November 2022, PLDT and Smart worked with ePLDT, the ICT subsidiary of PLDT, to roll out an… Continue reading ePLDT’s AI Solution Drives 222% Boost in Account Processing

NCMH Crisis Hotline reaches more people with ePLDT’s Cloud-based CCaaS System

Manila, Philippines (29 January 2024) – When the National Center for Mental Health (NCMH) adopted cloud technology to strengthen its 24/7 Crisis Hotline at the height of the COVID-19 pandemic, more people have benefited from the preventive and promotive programs of the Department of Health’s flagship hospital for mental health. In 2020, NCMH initiated a… Continue reading NCMH Crisis Hotline reaches more people with ePLDT’s Cloud-based CCaaS System

Reggie Regino Strengthens ePLDT’s Multi-Cloud Leadership as New Chief Sales Officer

Manila, Philippines (23 January 2024) – ePLDT, the ICT subsidiary of PLDT, announced the appointment of Ricardo “Reggie” Regino as its Vice President and Chief Sales Officer. In this new role, Regino will be responsible for developing and executing ePLDT’s go-to-market strategy and building a high-performing sales organization. “In my dialogues with customers, we learned… Continue reading Reggie Regino Strengthens ePLDT’s Multi-Cloud Leadership as New Chief Sales Officer

ePLDT Gives the Philippines its First Sovereign Cloud

Manila, Philippines (12 October 2023) – ePLDT, the ICT subsidiary of PLDT, becomes the first Filipino corporation to offer a sovereign cloud with the launch of ePLDT Pilipinas Cloud (ePPC) at the Philippine Digital Convention (PH Digicon) 2023 held at the Marriott Grand Ballroom. The ePPC infrastructure will serve the primary purpose of hosting highly… Continue reading ePLDT Gives the Philippines its First Sovereign Cloud

Standard Chartered partners with ePLDT VITRO for PH business expansion

Manila, Philippines (11 October 2023) – Oldest international bank in the Philippines, Standard Chartered has partnered with ePLDT, PLDT’s ICT subsidiary, for its digital infrastructure, with an agreement to collocate in VITRO. VITRO is the country’s premier data center network with the largest and most hyperconnected data center sites. Standard Chartered previously maintained its client-server… Continue reading Standard Chartered partners with ePLDT VITRO for PH business expansion

ePLDT and WIZ.AI: Redefining customer experience in the Philippines

ePLDT, the ICT subsidiary of PLDT, has forged a strategic partnership with Singapore-based WIZ.AI to expand its multi-cloud offerings to include WIZ.AI Talkbot, a next-generation conversational voice AI-powered customer engagement solution. With the partnership, the companies aim to help enterprises in the Philippines leverage cloud and artificial intelligence technologies to enhance their customer service capabilities.… Continue reading ePLDT and WIZ.AI: Redefining customer experience in the Philippines

Building at hyperscale: How ePLDT VITRO elevates PH data center market positioning into a regional transit and data center hub

ePLDT, the ICT subsidiary of the PLDT Group, is now in pole position to strengthen the Philippines’ status as the next hyperscaler hub in the Asia Pacific. In the past few years, data centers have emerged as a crucial foundation to the country’s emergent digital economy; with hyperscalers now turning their attention to the country… Continue reading Building at hyperscale: How ePLDT VITRO elevates PH data center market positioning into a regional transit and data center hub