ePLDT and Genesys team up to redefine customer engagement with Next-Gen Contact Center-as-a-Service offering

Manila, Philippines (25 July 2024) – ePLDT, the ICT subsidiary of PLDT, announced a partnership with Genesys®, a global cloud leader in AI-powered experience orchestration, to offer cloud-based solutions that will help businesses create a more personalized customer experience and boost workforce efficiency. Powered by the all-in-one Genesys Cloud™platform , the ePLDT Next-Gen Contact… Continue reading ePLDT and Genesys team up to redefine customer engagement with Next-Gen Contact Center-as-a-Service offering

PLDT Group continues to elevate businesses in Mindanao

More than 100 Mindanaoan IT professionals recently attended the technology forum organized by PLDT Group’s ICT subsidiary, ePLDT, with the aim of showcasing multi-cloud, cybersecurity, AI, and data center solutions that can help local businesses integrate technology strategically and advance their business goals. With the support of PLDT Enterprise, the PLDT Group’s B2B arm, ASCEND Cloud Tech Days,… Continue reading PLDT Group continues to elevate businesses in Mindanao

LBC delivers improved logistics business in partnership with PLDT Enterprise and ePLDT

Manila, Philippines (11 June 2024) – LBC, a leading express courier, cargo, and money remittance service company in the Philippines, has been a longstanding partner of PLDT Enterprise, the corporate business arm of PLDT, in its digital transformation journey. Expanding upon this enduring partnership, LBC is collaborating with PLDT Enterprise to leverage FlutterFlow, a Google… Continue reading LBC delivers improved logistics business in partnership with PLDT Enterprise and ePLDT

ePLDT’s AI Solution Drives 222% Boost in Account Processing

In general, Filipinos like to be reminded about their payment deadlines. For PLDT and Smart, the challenge was finding the right solution to service 4.5 million Postpaid plan customers, as training human agents was time-consuming and costly. In November 2022, PLDT and Smart worked with ePLDT, the ICT subsidiary of PLDT, to roll out an… Continue reading ePLDT’s AI Solution Drives 222% Boost in Account Processing

Boosting Business Efficiency: How AI Revolutionized the Collection Process of PLDT-Smart

The Next Data Center Hyperscale Hub

Located at the heart of Southeast Asia, the Philippines is rapidly emerging as the region’s next digital hub. With its aggressive digital economy and ideal geographic location, the Philippines is a strategic gateway to key markets in the region. Explore the market potentials of the Philippines today!

Helping a ‘Prince’ Build a Purpose-Driven Empire

ePLDT brings Prince Retail Group closer to its customers through its data center solutions. Learn how Prince Retail Group was able to ensure business continuity to deliver better and uninterrupted services – even in times of crises.

The Philippines’ Leading Data Center Network

ePLDT’s VITRO is the country’s premiere data center network with the largest and most hyperconnected data center sites. As the pioneer in the data center industry, VITRO has served as the trusted digital partner of countless enterprises in the country, providing them with the necessary support for their digital transformation vision and initiatives.

Relive the VITRO Sta. Rosa GroundBreaking Ceremony

ePLDT commences the construction of its largest hyperscale data center facility yet. Situated at the Lion City of the South, VSR will be a home to local and global enterprises as it strategically located just a few kilometers away from Metro Manila, and major cable landing stations in the South Luzon.

A Windows SQL Migration Workshop

ePLDT launched the first of its Modernize Your Legacy: End of Support for Outdated Windows and SQL Licenses Workshops on 13 January 2023 at the Microsoft Philippines Office in Makati City.